Ralyxuneta - Malaysia’s trusted flower shop for fresh, creative arrangements.

Acceptance of Terms

By placing an order or accessing our website, you agree to these terms and any changes that may be made periodically. If you do not accept, please discontinue use.

Definitions

Understanding terms referenced throughout this document helps clarify our mutual responsibilities.

"We," "our," or "Ralyxuneta" means the flower shop delivering the services on ralyxuneta.sbs.

"User" or "you" refers to visitors or customers placing an order or using our website.

"Order" refers to floral products and related gifting services requested by the user.

"Service" covers all ordering, delivery, and customer support provided by our shop.

Conditions of Use

Service is provided as described and intended only for legitimate, non-commercial gifting purposes.

Eligibility

You must be at least 18 years old or have parental consent to use or place an order on this website.

Minors require adult approval for transactions.

Your Responsibilities

Using our services means following our rules and providing true information.

Ensure the recipient's details are accurate for proper delivery.

Provide a valid, working payment method for transactions.

Use our service in accordance with local laws and regulations.

Keep your account secure and notify us of suspicious activity.

Unacceptable Uses

For everyone’s safety, certain activities are not allowed.

Using the service for fraudulent or deceptive purposes.

Transmitting harmful code, spam, or malicious materials.

Abusing, harassing, or misrepresenting yourself online.

Interfering with or disrupting the website or services.

Attempting unauthorised data or system access.

Intellectual Property

All text, images, and other content on ralyxuneta.sbs remain property of the business or its partners. Use is limited to personal purposes only. Written permission is required for reproduction or distribution.

Your Content

Content you submit, such as reviews or comments, must be lawful and not infringe rights of others.

Rights Over Your Content

We may use, display, and share your submitted reviews or suggestions for marketing or improvement.

Privacy Protection Details

Your personal information is processed according to our privacy policy. For questions, please refer to our policy for details about handling and use.

View privacy policy

Legal Disclaimers and Notices

Our flower shop provides floral products and services as described—with no guarantee of outcomes beyond what’s stated.

Caution

Results may vary depending on delivery address and regional availability.

Limitation of Liability

We take care with orders, but cannot be responsible for indirect or unforeseeable losses linked to our service.

Indemnity

You agree to cover costs from claims or issues caused by your misuse of our service or breach of these terms.

Resolving Disputes

We encourage resolving disputes directly whenever possible.

Arbitration

In unresolved cases, disputes may be submitted for arbitration under Malaysian law.

Mediation is suggested before legal steps are taken.

Online Dispute Resolution

You can use relevant Malaysian channels for online dispute resolution if needed.

Learn more about ODR

Severability

If a section is found invalid, it does not impact the remainder of these terms.

Entire Agreement

These terms make up the full agreement regarding use of our flower shop website and related services.

Governing Law for Orders

These terms are governed by the laws of Malaysia. Local courts have jurisdiction.

Ending Service

We may suspend or terminate accounts if these terms are violated, with or without notice, at our discretion.

Updates

We reserve the right to update these terms. Continued use implies acceptance of changes posted here.

Contact for Policy Questions

For any concerns, please contact our support team directly.

Email: content@ralyxuneta.sbs

Phone: +603-6242 3317

Address: Jalan Tun Dr. Awang, 11900 Bayan Lepas, Penang Malaysia

Terms and Conditions for Flower Orders