Privacy Policy for ralyxuneta.sbs

Your privacy matters to us, and we take steps to protect your personal information whenever you use our flower shop website.

Information We Collect

We collect data to process orders and improve your experience with our flower service.

• Personal details you provide, such as name, email, address, and contact number for orders and support.
• Transaction data, including order history and payment details, for account management and delivery coordination.
• Website usage data, like page visits and device information, to enhance usability and security.
• Any communications you have with our support team, including messages and feedback, to improve services.

How We Use Your Data

Collected information is used solely to enable service delivery and improve your experience.

• To process and deliver floral orders as requested by you.
• To communicate regarding your order status or queries you submit.
• To personalise your user experience and recommend relevant products.
• To ensure our website is secure and functions efficiently for users.

Legal Basis for Processing

We comply with Malaysian privacy laws regarding data use.

Processing is based on your consent or as required for fulfilling and managing your flower shop order. You can withdraw consent at any time.

Data Sharing

We keep your data confidential except where required by law or with trusted partners for order fulfilment.

• Information may be shared with delivery partners only to complete and update your requested flower delivery.
• We may share your data with payment processors to handle secure transactions on this website.
• Legal obligations require sharing if requested by authorities for compliance.

Data Security

We use industry-standard security measures to safeguard your data and limit access to authorised personnel. Regular reviews help ensure your information remains protected and secure at all times.

Your Rights

You can request to access, correct, or delete your information.

• Request access to the personal data we store about you.
• Ask us to correct information if it is inaccurate or incomplete.
• Request that we delete your information where legally allowed.
• Object to or restrict processing of your data for certain uses.

Cookies Policy

Cookies are used to provide you with a smoother website experience and for essential operational purposes only.

See cookie policy See cookie policy

Contact Us

Have privacy concerns or wish to exercise your rights? Reach out directly anytime.

Policy Updates and Changes

This privacy policy is updated regularly as needed. Check this page for the latest version before placing orders.