Service Disclaimer for Flower Orders

Important Notice

Results may vary depending on location and flower availability.

We aim for prompt delivery, but schedules may shift during high volumes or severe weather.

This disclaimer explains the limits of our responsibility in providing floral products and related gifting services through ralyxuneta.sbs.

General Notice

All arrangements and delivery times are subject to conditions including weather, delivery location, and flower availability. While we take care to fulfil orders as described, we cannot guarantee identical results every time or under every circumstance.

Limitations of Liability

We make every effort to ensure quality service.

No liability for delays caused by events outside our control such as weather or holidays.

No responsibility for arrangements affected by incorrect recipient details submitted by users.

May update or substitute flowers of equal style and value if specific blooms are unavailable.

No guarantee of order acceptance during restricted delivery areas or extra busy times.

Accuracy of Information

Product information and photos are accurate to the best of our knowledge but are provided for reference only. Variations in colour, blooms, or vase style may occur due to supply and seasonal changes.

Descriptions do not constitute a binding warranty or offer.

No Professional Advice

No information on this site should be considered as professional, personalised, or specific advice. For unique requirements, please contact our team.

External Links

Links to third-party sites are offered for convenience. We do not endorse nor accept responsibility for external content or services linked from our website.

Results May Vary For Flower Service

Individual results for freshness, appearance, and longevity depend on flower type, season, care, and location.

Order and Delivery Variation Notice

Actual bouquets may differ slightly from reference images due to availability. Delays or substitutions can occur during peak seasons.

Payment and Refund Policy Notice

Payment is processed securely for all flower orders, subject to written shop policies, and refunds are not guaranteed.

Full payment due at order, with no refunds unless stated by policy.

Refunds or exchanges follow shop written terms only and depend on circumstances.

No guarantee for replacement or reimbursement beyond policy terms.

Jurisdiction and Law

Use of this shop is under Malaysian law.

Service use and any disputes are subject to the courts and laws of Malaysia.

Local laws and regulations apply to all flower orders and related products.

Obey all local guidelines related to flower arrivals and gifting.

Indemnity

Users agree to indemnify the shop against claims or damages due to their misuse or violation of terms.

Severability

Invalid sections of this disclaimer will not affect the rest of the document.

Updates

We may change this disclaimer at any time. Please check for updates regularly.

Contact Us

Direct any disclaimer or service questions to our support team.

Email Address: content@ralyxuneta.sbs

Phone: +603-6242 3317

Address: Jalan Tun Dr. Awang, 11900 Bayan Lepas, Penang Malaysia

Effective Date: January 7, 2026

Last Updated: January 7, 2026